FAQs

Frequently Asked Questions

General FAQs

What makes Arbeo different from other hiring tools?

Arbeo is built specifically for managers who hire occasionally, not professional recruiters. We focus solely on application review with AI-powered insights, without the complexity of full ATS systems. You get candidate analysis, smart organization, and team collaboration at $39/month with unlimited users and companies.

How does the AI candidate analysis work?

Our AI compares each candidate's qualifications against your job requirements and provides a match score with explanations. It highlights strengths, potential concerns, and gives you insights you might miss in a quick resume scan. The AI also enriches candidate profiles by finding their portfolios, GitHub profiles, and professional background from public sources.

Is this suitable for non-recruiters?

Absolutely! Arbeo is designed for department managers, startup founders, and team leads who hire as part of their job, not as their full-time role. The interface is intuitive, setup takes 5 minutes, and you don't need any recruiting experience to use it effectively.

What's included in the $39/month plan?

Everything! Unlimited users, unlimited job postings, unlimited companies, AI candidate analysis, AI candidate enrichment, kanban board organization, team collaboration tools, file storage, and email support. No hidden fees, no per-user charges.

How long is the free trial?

We offer a 7-day free trial with full access to all features. A credit card is required to start the trial, but you won't be charged until the trial period ends. You can cancel anytime during the trial with no charge.

Can I use this for multiple companies?

Yes! Arbeo supports multiple companies with complete data separation. Perfect for consultants, agencies, or businesses with multiple entities. Each company's jobs and candidates are kept completely separate while you manage everything from one account.

How quickly can I get started?

Most users are posting their first job within 5 minutes of signing up. No complex setup, no training required. Create your account, add a job posting, and start receiving and reviewing applications immediately.

What kind of support do you offer?

We provide email support for all users. Our team typically responds within a few hours during business days. We're building a comprehensive help center with guides and tutorials to help you get the most out of Arbeo.

Is my data secure?

Yes, we take data security seriously. All data is encrypted in transit and at rest. We use secure cloud infrastructure and follow industry best practices for data protection. Each company's data is completely isolated from others.

Can I cancel anytime?

Absolutely. There are no contracts or cancellation fees. You can cancel your subscription at any time, and you'll continue to have access until the end of your current billing period.

Features FAQs

How accurate is the AI candidate analysis?

Our AI provides valuable insights and match scores, but it's designed to assist your decision-making, not replace it. The AI is highly effective at identifying relevant qualifications and potential red flags, but final hiring decisions should always be made by humans who understand the full context of the role and company culture.

What data sources does the AI enrichment use?

Our AI searches publicly available sources to find additional information about candidates, including personal websites, GitHub profiles, portfolio sites, professional social profiles, and publicly listed work history. We only use information available in the public domain.

Can I customize the application statuses?

Yes! You can create custom status columns to match your hiring process. Whether you use 'New,' 'Phone Screen,' 'Interview,' 'Offer' or your own process stages, the kanban board adapts to how you work.

How does team collaboration work?

Team members can add notes to candidates, tag colleagues for input, and leave feedback throughout the process. Everyone with access can see the conversation history and current status, eliminating the need for email threads about candidates.

What file types can candidates upload?

Candidates can upload PDF, DOC, and DOCX files for their resumes and cover letters. We recommend PDF format for best compatibility and formatting preservation.

Can I search and filter candidates?

Yes, you can search candidates by name, email, skills, or any text in their application. You can also filter by application status, date applied, AI match score, or custom tags you've added.

How does the audit logging work?

Arbeo automatically tracks all actions in your account - who moved candidates, added notes, changed statuses, or made other updates. This creates a complete history of your hiring process for each role.

Can I export candidate data?

Yes, you can export candidate information and application data. This is useful for record-keeping, sharing with stakeholders, or if you need to move data elsewhere.

Pricing FAQs

What happens during the 7-day free trial?

You get full access to all Arbeo features for 7 days. Post real jobs, review real candidates, use AI analysis, and experience everything the platform offers. A credit card is required to start the trial, but you won't be charged until the trial ends.

Why do you require a credit card for the free trial?

This helps us prevent abuse and ensures a smooth transition to paid service if you decide to continue. You can cancel anytime during the 7-day trial and won't be charged anything.

Are there any setup or cancellation fees?

No setup fees, no cancellation fees, no hidden costs. Just $39/month with everything included. Cancel anytime with no penalties.

How does 'unlimited users and companies' work?

Currently, you can add as many team members and companies as you need at no extra cost. This operates on a fair use basis - we trust our customers to use the platform reasonably. In the future, we may introduce limits (like 10 users and 20 jobs per company per month) to prevent abuse by large enterprises.

Will pricing change in the future?

We may introduce usage limits in the future to maintain fair pricing for small and medium businesses. Current customers will be notified well in advance of any changes, and we'll always grandfather existing users on favorable terms.

Can I upgrade or downgrade anytime?

Currently, we have one plan at $39/month. In the future, we may offer additional premium features like custom domains or special integrations for an additional cost.

Do you offer annual billing discounts?

Not currently, but we may introduce annual billing options with discounts in the future. For now, we focus on simple month-to-month billing with no long-term commitments.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards. Payment is processed securely through our payment partner.

Is there a money-back guarantee?

The 7-day free trial is our guarantee. It gives you a full week to test all features with real hiring scenarios. If you're not satisfied during the trial, simply cancel before it ends.

Can I pause my subscription?

We don't currently offer subscription pausing, but you can cancel and restart anytime. Your data is preserved for a reasonable period after cancellation in case you want to reactivate.

Do you offer discounts for nonprofits or startups?

At $39/month with unlimited users, we're already priced to be accessible for small organizations. We may consider special programs in the future as we grow.

What happens to my data if I cancel?

You can export your data before canceling. We retain your data for a reasonable period after cancellation in case you want to reactivate, after which it's permanently deleted.

About FAQs

Who built Arbeo and why?

Arbeo was built by a distributed team with roots in Australia who experienced the pain of disorganized hiring firsthand. We're managers and founders who needed better hiring tools but found existing solutions too complex and expensive for occasional hiring needs.

Where is your team located?

We're a distributed team with roots in Australia, working across multiple time zones to serve customers globally. This remote-first approach helps us understand the challenges of modern hiring and team collaboration.

What's your data security approach?

We use industry-standard encryption, secure cloud infrastructure, and follow best practices for data protection. Each company's data is completely isolated. We're working toward additional compliance certifications as we grow.

How do you handle customer support?

We provide email support to all customers, typically responding within a few hours during business days. We're building a comprehensive help center with guides, tutorials, and best practices to help you succeed with hiring.

Do you offer phone or video support?

Our support is email-based, which allows us to keep costs low and provide detailed, documented responses. At $39/month, this approach lets us focus resources on product development while still providing excellent support.

Are you hiring?

We're a growing company and will post opportunities on our careers page when available. We use our own platform for hiring, so when we have openings, you'll see them at arbeo.jobs/arbeo/careers (coming soon).